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Post-departure, they assist in gathering feedback, managing follow-ups, and maintaining engagement, which is vital for customerretention. The airline achieved an impressive 87% resolution rate of customer issues with no human intervention. billion by 2028. In 2022, the chatbot market size was valued at $4.7
Moreover, online platforms open doors to marketing opportunities like promotions, targeted ads, and loyalty programs, boosting customerretention. billion by 2028. By 2028, more than one billion people will start using taxi booking apps. Due to online marketing and social media, many people will know about the business.
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