CSM Magazine

JANUARY 15, 2025

The global AI in manufacturing market is projected to expand significantly to $20 billion by 2028 and IoT technologies in manufacturing are expected to reach $538.09 billion in 2028. About Aquant Aquant offers generative AI purpose-built for service through its Service Co-Pilot platform.

Personalization 52

Personalization Engineering Feedback Enterprise 52

Connect

FEBRUARY 2, 2025

According to Gartner predictions, more than 50% of enterprises will use industry cloud platforms by 2028, as greater agility and the ability to access new digital capabilities become a business necessity to maintain relevance and competitiveness. Layering in data lakes determines whether cloud migrations sink or swim.

Journey mapping 65

Journey mapping Virtual Agent Cloud contact Chatbots 65

delighted

OCTOBER 22, 2024

ecommerce market will see a $475 billion increase by 2028. By creating an ecommerce customer journey map, you can pinpoint what’s working (and what’s not), take action to remove any friction, and ensure a smooth, holistic experience for your customers. million people shopped on social media alone last year.

Journey mapping 52

Journey mapping Surveys Feedback Advertising 52

Netomi

AUGUST 16, 2023

The advent of this technology has enabled businesses to provide 24/7 support, ensuring that customer queries are resolved promptly and efficiently. We will talk more about that in a future blog on the powerful combination of Generative-AI first technology with LLMs for brand-safe customer interactions. billion U.S. billion U.S.

Enterprise 52

Enterprise Chatbots Healthcare Entertainment 52

Inbenta

DECEMBER 28, 2024

Whether it’s predicting customer needs through patterns or fine-tuning search algorithms, the potential of AI is both promising and a bit daunting. Deploying a combination of rule engines, analytics, and AI can predict customer needs with higher confidence. Put AI to work for your customer service.

APIs 52

APIs Engineering Analytics Customer Experience 52