CSM Magazine

DECEMBER 5, 2018

Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. About the Author.

Customer Experience 58

Customer Experience Chatbots Customer Service Personalization 58

Nicereply

FEBRUARY 1, 2023

Customers seek personalization 80% of consumers are more likely to buy from a company that provides a tailored experience. 72% of customers will only engage with personalized messaging 90% of leading marketers say personalization significantly contributes to business profitability. The AI market is expanding at a CAGR of 38.1%

Customer Experience 59

Customer Experience Advertising Chatbots B2B 59

Inbenta

OCTOBER 11, 2021

Conversing with our machines is no passing fad either – according to research from Allied Market Research, the global voice user interface industry generated $13.65 It’s no wonder companies are designing chatbots and voice user interfaces to suit a growing list of business needs, from lead generation to customer support.

Chatbots 69

Chatbots Scripts Self service Virtual Agent 69

TMP Direct

SEPTEMBER 23, 2021

The incredible growth of CX technology spending shows the huge demand from customers for digital solutions and that companies are willing to invest in future-ready systems. The size of the US CX industry is expected to grow 15% annually from 2021 to 2028. Happy customers are much less likely to return products or demand a refund.

Omni-channel support 52

Omni-channel support B2C Employee engagement Engineering 52

Hodusoft

MARCH 3, 2022

As businesses realize the many benefits of call center software , it is no surprise that the call center software market valued at $20.5 between 2021-2028 as per Grand View Research. The market is flooded with a plethora of call center software solution s. billion in 2020 is expected to grow at a CAGR of 21.1%

call center software 52

call center software Call Center Interactive Voice Response Contact center software 52

Call Experts

MAY 20, 2021

For many years, the outsourcing market has grown, and services have become more easily accessible. Front-office services: phone and customer service, appointment management, outbound sales, lead verification, surveying, after-hours customer support, and call-forwarding. How does outsourcing support my business?

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Outbound sales Surveys 52

NobelBiz

OCTOBER 8, 2024

Call Monitoring: Supervisors can listen in on calls, providing real-time coaching and support to agents. The global predictive dialer software market was valued at approximately $1.03 Because it can understand the intent of the customer, AI-driven customer support tools can come up with real-time solutions aimed at specific needs.

Outbound sales 52

Outbound sales Sales CRM Call Center 52

Hodusoft

OCTOBER 19, 2023

BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. million in 2022 to US$34, 570.73

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Hodusoft

MARCH 21, 2024

As per a report , the global BPO market size was valued at $221.5 from 2021 to 2028. Among the global industries, the commercial sector dominates the BPO market with over 60% share. From technological hurdles to changing market dynamics, BPOs constantly face a bombardment of obstacles that can either make or break their success.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

JustCall

MARCH 24, 2020

It is anticipated that by 2028, 73% of teams will work remotely. Meanwhile, customer support teams can also sustain their workflows, from anywhere, at any time. It integrates with 44 CRM, helpdesks, sales enablement, and marketing automation tools. Statistics suggest that these numbers are only going to go up.

CRM 72

CRM Analytics Sales Wireless 72

Momentum Telecom

AUGUST 9, 2022

It is estimated that 73% of departments across all industries are expected to have remote employees by 2028, 1 showing that telecommuting is becoming more accepted among a variety of industries and business types. The modern workforce is embracing this new networking model thanks in large part to the increase in remote and hybrid workforces.

Transportation 40

Transportation Enterprise Management Customer Support 40

Momentum Telecom

AUGUST 9, 2022

It is estimated that 73% of departments across all industries are expected to have remote employees by 2028, 1 showing that telecommuting is becoming more accepted among a variety of industries and business types. WAN Product of the Year Award by TMC, a leader in business-to-business and integrated marketing media.

Transportation 40

Transportation Enterprise Management Customer Support 40

JustCall

MARCH 9, 2023

Conversation intelligence is an AI-powered technology used by customer-facing groups to gain valuable insights into every customer interaction. The global market for conversation intelligence platforms is projected to reach $18.4 billion , from 2022 to 2028, with a CAGR of 21.8%.

Coaching 52

Coaching Sales Chatbots Analytics 52

Netomi

FEBRUARY 21, 2024

The Business Impact of Chatbots in Hospitality One of the most compelling statistics is that 67% of consumers worldwide have interacted with chatbots for customer support services in the past year. In 2022, the chatbot market size was valued at $4.7 billion by 2028. billion, and is expected to grow to $15.5

Chatbots 40

Chatbots Upselling Feedback Personalization 40

OctopusTech

DECEMBER 3, 2024

Going digital allows your business to reach a broader audience, streamline operations, and stay competitive in a tech-driven market. By adopting a mobile app or online platform, you can offer customers greater convenience, such as easy bookings, real-time tracking, and multiple payment options. billion by 2028. billion by 2024.

Feedback 62

Feedback Marketing Scripts Accountability 62

CSM Magazine

MARCH 17, 2025

But as these virtual assistants grow more sophisticated, the key question for customer service managers is: can they truly revolutionise customer support and enhance the overall customer experience? A recent report from Andreessen Horowitz highlights the rapid growth of the AI voice market, which reached 4.3

Customer Service 52

Customer Service Wait times Customer Support Sales 52

CSM Magazine

DECEMBER 9, 2024

Heres how market trends are steering its evolution: Massive Market Growth : According to Technology Magazine , the market for Agentic AI is projected to grow from $110 billion in 2023 to $1.7 Customer Support : AI agents turn customer inquiries into actionable solutions, radically cutting response times.

Healthcare 52

Healthcare Finance Scripts Accountability 52