TMP Direct

SEPTEMBER 23, 2021

CX has grown in recent years to become a primary driver of growth, customer satisfaction and employee engagement. The size of the US CX industry is expected to grow 15% annually from 2021 to 2028. One area of a company that has the biggest impact on a company’s growth and success is customer experience.

Omni-channel support 52

Omni-channel support B2C Employee engagement Engineering 52

Hodusoft

OCTOBER 19, 2023

million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. Employee Engagement There is no doubt that highly engaged employees are more motivated and productive. This proves that employee engagement is a fundamental factor in business profitability. million in 2022 to US$34, 570.73

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Hodusoft

MARCH 21, 2024

from 2021 to 2028. Employee Engagement and Retention HoduCC- Omnichannel CX Suite helps BPOs optimize workforce management by efficiently allocating resources based on workload and skillset. As per a report , the global BPO market size was valued at $221.5 billion in 2019 and is expected to grow at a CAGR of 7.4%

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52