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million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. This will help in efficient allocation and utilization of resources including the agents, preventing understaffing during peak call times and overstaffing during quieter periods. million in 2022 to US$34, 570.73
from 2021 to 2028. These inefficiencies can be the result of various factors such as Long waittimes, increased agent idle time, reduced FCR rates, ineffective call routing, inconsistent interactions with customers, inefficient access to data, etc. As per a report , the global BPO market size was valued at $221.5
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