CSM Magazine

JANUARY 15, 2025

The global AI in manufacturing market is projected to expand significantly to $20 billion by 2028 and IoT technologies in manufacturing are expected to reach $538.09 billion in 2028. The motivation behind this shift is the surge in AI and IoT adoption. As a result, machinery is expected to become exponentially more complex.

Personalization 52

Personalization Engineering Feedback Enterprise 52

Connect

FEBRUARY 2, 2025

According to Gartner predictions, more than 50% of enterprises will use industry cloud platforms by 2028, as greater agility and the ability to access new digital capabilities become a business necessity to maintain relevance and competitiveness. Layering in data lakes determines whether cloud migrations sink or swim.

Journey mapping 65

Journey mapping Virtual Agent Cloud contact Chatbots 65

delighted

OCTOBER 22, 2024

ecommerce market will see a $475 billion increase by 2028. Awareness Customers can become aware of your brand in a variety of ways, including word-of-mouth referrals, search engine results, paid advertising, or influencer endorsements on social media – in fact, an estimated 106.8 million people shopped on social media alone last year.

Journey mapping 52

Journey mapping Surveys Feedback Advertising 52

TMP Direct

SEPTEMBER 23, 2021

The size of the US CX industry is expected to grow 15% annually from 2021 to 2028. 87% of business leaders tag CX as their top growth engine — the highest of any other growth area. Improving CX is a huge opportunity for growth.

Omni-channel support 52

Omni-channel support B2C Employee engagement Engineering 52

Netomi

AUGUST 16, 2023

By contrast, 25% of respondents aged between 30 and 44 years stated that AI will create many more jobs – Statista 1 35% of marketers say ‘risk and governance’ issues are a challenge when dealing with AI content – Britopian 58.9%

Enterprise 52

Enterprise Chatbots Healthcare Entertainment 52

Inbenta

DECEMBER 28, 2024

Deploying a combination of rule engines, analytics, and AI can predict customer needs with higher confidence. In its 2024 Hype Cycle for Digital Commerce , Gartner estimates that by 2028, there will be 15 billion connected machines with the potential to act as customers, outnumbering humans on the planet. Start small.

APIs 52

APIs Engineering Analytics Customer Experience 52

The Petrova Experience

MARCH 20, 2025

Creating economic engines is another. Celebrating the unique local features of a place is only the start of improving local resident experience. Especially when fans are coming en masse for major events like the Olympic Games or World Cup. The London 2012 Olympics saw the development of Queen Elizabeth Olympic Park.

Transportation 40

Transportation Airlines Feedback Accountability 40