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from 2021 to 2028 to reach USD 12.2 billion by 2028. Not using an Omnichannel (or at least Multichannel) approach: Begin offering your clients and agents the ability to comminute with more than a phone call. Utilize IVRs or agentless seats to manage and distribute inbound traffic to the proper department.
million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. By providing self-service options like IVR (InteractiveVoiceResponse) systems, automated chatbots, virtual assistants, and others for routine inquiries, customer’s routine queries can be resolved efficiently without agent intervention.
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