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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

For some small brands, a viral moment can be game-changing for putting their brand on the map, and for larger retailers, it can draw attention to a new product line to significantly boost sales. So how can you become dedicated to customer happiness and watch your sales take off? The human element is a huge part of customer happiness.

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Understanding the Shift: Why Businesses are Embracing Contact Center Outsourcing

CCNG

By 2028, the market for contact center outsourcing is expected to grow at a CAGR of 5.66% (2023-2028), reaching USD 132.92 When you outsource your contact center operations to a reliable provider, they not only help streamline your operations and reduce costs but they can often bring in initiatives like sales through service.

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Revolutionizing Debt Collection with AI-Powered Voicebots

NobelBiz

billion by 2028, with a compound annual growth rate (CAGR) of 39.4%, indicating a significant trend towards AI adoption across industries, including debt collection. These advanced tools transform debt collection by combining automation, intelligence, and empathy to improve efficiency, compliance, and customer satisfaction.

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15 Best Selling Products Online: Get to Know the Market

JivoChat

billion by 2028. billion by 2028. . million , and it’s expected to reach US$1.150 billion by 2028. . Available in different sizes and materials, that product is a success in sales online. . The interest in this tea has increased its popularity and sales. billion in 2021, and is expected to grow to US$ 793.46

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How to Boost Sales with an Auto Dialer App

JustCall

An auto dialer app is invaluable for sales teams, customer service agents, and call center personnel. An auto dialer app takes care of this and can boost sales, too. An auto dialer app takes care of this and can boost sales, too. That means sales staff can focus on their real task: building a relationship and closing the deal.

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Call Center Dialer Software: Optimization Best Practices

NobelBiz

from 2021 to 2028 to reach USD 12.2 billion by 2028. Click-to-Dial (aka Preview Dialing ) Best for campaigns requiring thoughtful calling processes or complex sales, agents can review client information before manually initiating a call. Let’s dive a little deeper into the specifics of each type.

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Top 10 ecommerce trends shaping online retail in 2024

delighted

in-store and online sales). And by 2028, the global secondhand market is expected to reach $350 billion. billion in consumer spending, and is expected to be a $45 billion channel by 2028. Google reports that 52% of smart-speaker owners are interested in receiving notifications about deals, sales, and promotions from brands.