CCNG

JULY 3, 2024

While modern businesses leverage advanced technologies and tools to create an impactful CX, the most meaningful aspect of customer experience management is in the ‘human touch.’ By 2028, the market for contact center outsourcing is expected to grow at a CAGR of 5.66% (2023-2028), reaching USD 132.92

outsourcing 195

outsourcing Contact Center Airlines CCNG 195

NobelBiz

MAY 9, 2023

However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies. from 2021 to 2028 to reach USD 12.2 billion by 2028. additional hours of team talk time PER DAY… or 56.25 additional hours of talk time per 5-day work week.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Hodusoft

OCTOBER 19, 2023

million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. This will help in efficient allocation and utilization of resources including the agents, preventing understaffing during peak call times and overstaffing during quieter periods. million in 2022 to US$34, 570.73

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

NobelBiz

OCTOBER 8, 2024

In this article, we’ll share seven proven strategies to help you reach your outbound sales dialing goals with the innovative tools and technologies offered by NobelBiz. Call Monitoring: Supervisors can listen in on calls, providing real-time coaching and support to agents. Connecting Call Centers to Success.

Outbound sales 52

Outbound sales Sales CRM Call Center 52

Hodusoft

MARCH 21, 2024

In response to constant technological advancements and changing global trends, the BPO industry has evolved into a significant player in the global economy. from 2021 to 2028. From technological hurdles to changing market dynamics, BPOs constantly face a bombardment of obstacles that can either make or break their success.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

Netomi

FEBRUARY 21, 2024

Technological advancements and a shift towards digital solutions shape today’s hospitality landscape. The current trends in the hospitality industry indicate a strong inclination towards integrating technology for improved customer engagement. billion by 2028. Chatbots are more than a passing trend.

Chatbots 40

Chatbots Upselling Feedback Personalization 40

OctopusTech

DECEMBER 3, 2024

Nowadays, logistics, food delivery, and taxi booking industries are all going online to expand their user base using technology. By adopting a mobile app or online platform, you can offer customers greater convenience, such as easy bookings, real-time tracking, and multiple payment options. billion by 2028. billion by 2024.

Feedback 62

Feedback Scripts Marketing Accountability 62