3CLogic

NOVEMBER 7, 2024

Thanks to its transformational benefits, saving time and costs for contact centers, the speech analytics market is expected to reach $14.1 billion by 2029. 1 In this article, we’ll explore what Speech Analytics is, its benefits, and use cases for the contact center industry. Definition: What is Speech Analytics?

Analytics 105

Analytics Contact Center Personalization Time management 105

CSM Magazine

MARCH 28, 2025

million users by 2029. Getting insights from data Data analytics is a powerful tool that can benefit companies across industries. Casinos use data analytics to understand what their customers look for while on their sites, tracking different interactions from the games they prefer, to how they engage with promotions.

Customer Service 52

Customer Service Analytics Customer Support Technology 52

Outsource Consultants

FEBRUARY 1, 2025

Fast forward to today: India commands nearly 70% of the global outsourcing market, with a projected BPO industry growth of 8.31% through 2029. The adoption of cloud-based solutions, artificial intelligence, and data analytics tools transformed operations. AI-powered analytics and automation are redefining Indian call centers.

outsourcing 67

outsourcing Business Process Outsourcing Call Center Average Handle Time 67

Hodusoft

DECEMBER 4, 2024

billion by 2029. Data-Driven Insights HoduBlast provides detailed analytics, which allows MSPs to understand client needs and behavior. As per a recent report published by MarketsAndMarkets, the global managed services market is estimated to grow at a compound annual growth rate (CAGR) of 6.9 percent, from USD 365.33

Upselling 52

Upselling Surveys Marketing Personalization 52

delighted

OCTOBER 3, 2024

According to Acxiom, 83% of companies say that using customer data and predictive analytics to improve the customer experience will be a key way to earn customer advantage over the next 5 years. billion between 2024 and 2029. in-store and online sales). By 2027, nearly a quarter of retail purchases are expected to take place online.

Chatbots 93

Chatbots Advertising Surveys Personalization 93

Outsource Consultants

JANUARY 21, 2025

trillion by 2029. These include AI-powered chatbots, predictive analytics, and omnichannel communication platforms. E-commerce call center outsourcing involves hiring external companies to manage customer service operations for online retailers.

outsourcing 67

outsourcing Call Center Brand ambassadors Consulting 67

Hodusoft

OCTOBER 2, 2024

billion by 2029. percent from 2022 to 2029. As you use the demo version of the AI software, inspect every aspect of it starting from chatbots, NLP systems, as well as analytics and reports. Monitor Performance and Outcomes One of the best things about AI is that it comes with advanced analytics and reporting features.

Healthcare 52

Healthcare Contact center software Chatbots Best practices 52