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What is speech analytics? Definition, benefits, and use cases

3CLogic

In today’s contact centers, the amount of data available isn’t a problem; the crux is to find the time and resources to efficiently gather, consolidate, and analyze the information for actionable insights and optimization opportunities. billion by 2029. Definition: What is Speech Analytics?

Analytics 105
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AI in Healthcare: A Comprehensive Guide on How AI Can Revolutionize Patient Care

Hodusoft

Whether it’s automating manual and repetitive tasks, scheduling appointments to route the huge volume of incoming calls, or providing fast contact resolution to callers, AI can work like magic for healthcare providers. billion by 2029. percent from 2022 to 2029. billion in 2022, is expected to reach USD 173.55

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Customer Engagement Platforms and Digital Customer Service Tools: What’s the Difference?

Revation Systems

Constantly Refines Performance through Analytics AI-powered CEP allows continuous learning, allowing contact centers to refine themselves daily. billion by 2029 at a CAGR of 16.2%. There is a high demand for agility and flexibility. Allocate powerful AI service bots to different customer journey points.

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The Rise of India’s BPO Industry: Key Factors Driving Success

Hodusoft

We salute BPO companies of all sizes for their valuable contribution and dedication, and we are proud to support them with our cutting-edge BPO contact center software and call center software to enhance their operations and customer experiences. billion by 2029. Data Entry Some BPOs specialize in data entry work.

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Boost Customer Engagement for MSPs Using HoduBlast’s Customizable Broadcasts

Hodusoft

billion by 2029. Data-Driven Insights HoduBlast provides detailed analytics, which allows MSPs to understand client needs and behavior. As per a recent report published by MarketsAndMarkets, the global managed services market is estimated to grow at a compound annual growth rate (CAGR) of 6.9 percent, from USD 365.33