3CLogic

NOVEMBER 7, 2024

Thanks to its transformational benefits, saving time and costs for contact centers, the speech analytics market is expected to reach $14.1 billion by 2029. 1 In this article, we’ll explore what Speech Analytics is, its benefits, and use cases for the contact center industry. Definition: What is Speech Analytics?

Analytics 105

Analytics Contact Center Personalization Time management 105

Outsource Consultants

FEBRUARY 1, 2025

Fast forward to today: India commands nearly 70% of the global outsourcing market, with a projected BPO industry growth of 8.31% through 2029. The adoption of cloud-based solutions, artificial intelligence, and data analytics tools transformed operations. AI-powered analytics and automation are redefining Indian call centers.

outsourcing 67

outsourcing Business Process Outsourcing Call Center Average Handle Time 67

Hodusoft

DECEMBER 4, 2024

Boost Customer Engagement for MSPs Using HoduBlast’s Customizable Broadcasts Managed Service Providers (MSPs) are organizations that provide IT support, cybersecurity, and other tech services to their clients. billion by 2029. percent, from USD 365.33 billion in 2024 to USD 511.03 As the market grows, so does the competition.

Upselling 52

Upselling Surveys Marketing Personalization 52

Outsource Consultants

JANUARY 21, 2025

E-commerce call center outsourcing involves hiring external companies to manage customer service operations for online retailers. trillion by 2029. The Scope of Outsourced Services Outsourced e-commerce call centers manage a wide range of customer interactions. Why Outsource Your E-commerce Call Center?

outsourcing 67

outsourcing Call Center Brand ambassadors Consulting 67

delighted

OCTOBER 3, 2024

According to Acxiom, 83% of companies say that using customer data and predictive analytics to improve the customer experience will be a key way to earn customer advantage over the next 5 years. billion between 2024 and 2029. in-store and online sales). By 2027, nearly a quarter of retail purchases are expected to take place online.

Chatbots 93

Chatbots Advertising Surveys Personalization 93

Revation Systems

JANUARY 8, 2023

It provides a single platform for people to manage human and machine intelligence to create everlasting loyalty, customer by customer. CEPs centralize and manage customer interactions in one place. That is why the global customer experience management market is expected to reach $32.53 billion by 2029 at a CAGR of 16.2%.

Customer Service 62

Customer Service Brand ambassadors Enterprise Chatbots 62

Hodusoft

OCTOBER 2, 2024

One can manage intra-department, inter-department, and communication between employees and customers effectively. billion by 2029. percent from 2022 to 2029. As you use the demo version of the AI software, inspect every aspect of it starting from chatbots, NLP systems, as well as analytics and reports.

Healthcare 52

Healthcare Contact center software Chatbots Best practices 52