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He is passionate about building secure, scalable, reliable AI/ML and big data solutions to help enterprise customers with their cloud adoption and optimization journey to improve their business outcomes. He has over 3 decades of experience architecting and building distributed, hybrid, and cloud applications.

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Customer Success 3.0 will be Customer Success AI & ML, predictive & prescriptive

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Just like Ray Kurzweil, American inventor and futurist rightly quote it, “Artificial intelligence will reach human levels by around 2029. It is a daunting task to keep pace with the hunger and the magnificent data that is generated every minute. 3 Solution. Aside from this, it unearths the buying patterns of the customer.

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