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dollars and is expected to reach over 24 billion by 2029. Turning one-time customers into lifetime brandambassadors should be a priority. The worldwide customer loyalty management market is valued at 5.5 billion U.S.
trillion by 2029. Navigating Outsourcing Hurdles Maintaining Brand Consistency One of the primary concerns when outsourcing customer service is maintaining brand consistency. Your call center agents often serve as the first point of contact for customers, making them essential brandambassadors.
A unified customer engagement platform allows businesses to know their customers intimately: The products they prefer, Which products they would like, Their preferred mode of contact – email, chat, or voice call This level of engagement creates lifelong brandambassadors, something hard to achieve with traditional DCS tools.
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