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Fast forward to today: India commands nearly 70% of the global outsourcing market, with a projected BPO industry growth of 8.31% through 2029. The liberalization of the Indian economy, coupled with the Y2K boom, created a perfect storm for the growth of the BusinessProcessOutsourcing (BPO) industry.
The Rise of India's BPO Industry: Key Factors Driving Success In his bestselling and multiple award-winning book “The World Is Flat,” renowned author and columnist Thomas Friedman has dedicated an entire chapter to outsourcing. billion by 2029. That improved user interaction and support on social media platforms.
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