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Fast forward to today: India commands nearly 70% of the global outsourcing market, with a projected BPO industry growth of 8.31% through 2029. Its no longer just about cheap laborbusinesses demand scalable, tech-enabled customersupport that drives actual performance gains. But the landscape has shifted.
The Rise of India's BPO Industry: Key Factors Driving Success In his bestselling and multiple award-winning book “The World Is Flat,” renowned author and columnist Thomas Friedman has dedicated an entire chapter to outsourcing. They input, update, and manage data for businesses. billion by 2029. percent, from USD 7.19
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