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Fast forward to today: India commands nearly 70% of the global outsourcing market, with a projected BPO industry growth of 8.31% through 2029. The liberalization of the Indian economy, coupled with the Y2K boom, created a perfect storm for the growth of the BusinessProcessOutsourcing (BPO) industry.
The Rise of India's BPO Industry: Key Factors Driving Success In his bestselling and multiple award-winning book “The World Is Flat,” renowned author and columnist Thomas Friedman has dedicated an entire chapter to outsourcing. They input, update, and manage data for businesses. billion by 2029.
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