Remove 2029 Remove Chatbots Remove Customer Support
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What is CPaaS?

CSM Magazine

billion by 2029, according to Fortune Business Insights and Markets and Markets. Businesses can customize the service to fit their unique needs and adjust usage on the fly—all without the heavy lifting of developing and maintaining the technology themselves. Chatbots and AI: Incorporate automated messaging services that use AI.

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The Rise of India’s BPO Industry: Key Factors Driving Success

Hodusoft

After 2022, rapid advances in artificial intelligence (AI) and generative AI led to the development of chatbots and automated customer service tools. That improved user interaction and support on social media platforms. billion by 2029. Don't Let Challenges Sink Your BPO! percent, from USD 7.19 billion in 2024 to USD 10.94