The Rise of India’s BPO Industry: Key Factors Driving Success
Hodusoft
AUGUST 21, 2024
The penetration of the internet in major Indian cities as well as the evolution of Voice over Internet Protocol (VoIP) played a key role in the growth of the Indian BPO industry. After 2022, rapid advances in artificial intelligence (AI) and generative AI led to the development of chatbots and automated customer service tools.
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