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Fast forward to today: India commands nearly 70% of the global outsourcing market, with a projected BPO industry growth of 8.31% through 2029. Its no longer just about cheap laborbusinesses demand scalable, tech-enabled customersupport that drives actual performance gains. But the landscape has shifted.
billion by 2029, according to Fortune Business Insights and Markets and Markets. Businesses can customize the service to fit their unique needs and adjust usage on the fly—all without the heavy lifting of developing and maintaining the technology themselves. The CPaaS market has been experiencing significant growth.
At Outsource Consultants, we’ve seen firsthand how this strategy can transform businesses. This post will explore the benefits, challenges, and key considerations of outsourcing your e-commerce customersupport. trillion by 2029. Look for providers with a proven track record in e-commerce customer service.
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