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That’s where the servicelevel comes in. How to measure your call center ServiceLevel? What is precisely the ServiceLevel? Key Points: ServiceLevel Standards depend on what type of communication channel you’re using. The best strategy to maintain the servicelevel is to motivate your agents.
Fast forward to today: India commands nearly 70% of the global outsourcing market, with a projected BPO industry growth of 8.31% through 2029. Its no longer just about cheap laborbusinesses demand scalable, tech-enabled customersupport that drives actual performance gains. But the landscape has shifted.
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