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Fast forward to today: India commands nearly 70% of the global outsourcing market, with a projected BPO industry growth of 8.31% through 2029. Companies partnering with Indian call centers can achieve significant cost savings. AI-powered analytics and automation are redefining Indian call centers. But the landscape has shifted.
Properly handling several communication channels means having the right solution for your call center. In that regard, you need a true Omnichannel Solution that can manage phone, social media, SMS, e-mail, web chat, and live chat. Every call that goes unanswered is a missed opportunity to “seize the moment” of a satisfied customer.
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