article thumbnail

E-commerce Call Center Outsourcing: Is It Right for You?

Outsource Consultants

trillion by 2029. These include: Handling product inquiries Processing orders Managing returns Resolving complaints Many providers offer omnichannel support, covering phone, email, live chat, and social media platforms. The Scope of Outsourced Services Outsourced e-commerce call centers manage a wide range of customer interactions.

article thumbnail

The Rise of India’s BPO Industry: Key Factors Driving Success

Hodusoft

Technical Support While BPOs providing customer support handle customer queries and complaints, BPOs that provide technical support troubleshoot and resolve technical issues related to products or services. billion by 2029. They input, update, and manage data for businesses. percent, from USD 7.19