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47% of consumer respondents to a 2019 survey said they experience frustration when encountering call center IVR systems. 51% of those surveyed have even abandonedcalls rather than navigate an IVR menu. Billion by 2030, according to Verified market research. Billion in 2021 and is projected to reach USD 6.6
billion by 2030. Call forwarding to other numbers, such as your mobile or external number. Access to IVR analytics for team performance, agent productivity, and data relating to after-hours calls, abandonedcalls, and the average answer time. Bonus: Healthcare Communication Tips to Keep in Mind 1.
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