Why are businesses still investing in IVR systems?
Babelforce
MARCH 8, 2023
47% of consumer respondents to a 2019 survey said they experience frustration when encountering call center IVR systems. 51% of those surveyed have even abandoned calls rather than navigate an IVR menu. Billion by 2030, according to Verified market research. Billion in 2021 and is projected to reach USD 6.6
52 
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