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Definition and Scope Call Center Business Process Outsourcing (BPO) refers to the strategic delegation of customer service operations to specialized third-party providers. This practice has gained significant traction, with the global call center market estimated at US$332.2 Billion by 2030, growing at a CAGR of 6.0%.
How to Handpick the Right Call Center Software for Your E-commerce Business Challenges E-commerce Companies Face Like all sectors, the e-commerce industry faces a broad array of challenges. Cart AbandonmentRate This problem is unique to the e-commerce sector.
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