2030 Abandon rate outsourcing 
CCNG
AUGUST 28, 2024
billion by 2030, growing at a whopping CAGR of 22.7% from 2022 to 2030. This results in enhanced customer experience, reduced abandonment rates and improved overall customer service quality. According to a study by Grand View Research, the global call center AI market is expected to reach USD 7.08
Global Response
DECEMBER 21, 2023
Customer service outsourcing is a huge industry, resulting in approximately $525 billion dollars of spend every year, in fact. But if you’re not outsourcing your customer service yet, it may seem like a big project that’s not necessarily worth the investment. Is outsourcing really more affordable than managing things in-house?
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