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billion by 2030, growing at a whopping CAGR of 22.7% from 2022 to 2030. This results in enhanced customer experience, reduced abandonmentrates and improved overall customer service quality. Conversational Self-Service: Conversational AI goes beyond scripted interactions, offering intuitive self-service options.
from 2023 to 2030. Almost everyone has had the experience of calling customer service only to be met with an agent following a script who can’t quite understand what you’re trying to ask. This experience is intensely frustrating, and results in a loss of brand trust and customer retention.
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