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Billion by 2030, growing at a CAGR of 6.0%. Common call center metrics include: Average Handle Time (AHT) First Call Resolution (FCR) rate Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Call AbandonmentRate Don’t focus solely on quantitative metrics. Billion in 2023 and projected to reach US$500.1
Today, customer service outsourcing includes functions like: multi-channel and omnichannel support email and SMS customer support clienteling and luxury customer service help desk and Tier II technicalsupport customer loyalty and retention multilingual customer service 24/7 service and overflow support and more!
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