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It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. from 2023 to 2030. Introducing an AI chatbot can help to improve agent workloads by handling the repetitive questions that often lead to agentburnout. So why all this interest?
What Does the Contact Center of 2030 Look Like? Contact Center Attrition: What Agents Want in 2022 – Balto Ai. How to Battle Contact Center AgentBurnout. We Surveyed 500 Managers About Call Center Coaching. Conclusion: It’s Not Working – Balto Ai. Retrieved February 7, 2023, from [link] Balto. 2022, June 23).
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