Remove 2030 Remove Agent burnout Remove Employee engagement
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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

What Does the Contact Center of 2030 Look Like? Contact Center Attrition: What Agents Want in 2022 – Balto Ai. How to Battle Contact Center Agent Burnout. Figure 6: Promotion-Seeking by Rate of Internal Promotions We also asked respondents if they took on job duties in addition to making and receiving phone calls.