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Dashboards containing essential call center information are becoming increasingly prevalent in the call center environment. Also driving this trend is real-time analytics. For example, agents should have real-time access to their averagehandlingtime and target performance.
Dashboards containing essential call center information are becoming increasingly prevalent in the call center environment. Also driving this trend is real-time analytics. For example, agents should have real-time access to their averagehandlingtime and target performance.
Are you looking for a solution that fits your call center requirement? The NobelBiz OMNI+ omnichannel contactcentersolution is one of the most agent-friendly interfaces on the market, seamlessly combining the simplicity of calls and operational interactions with a clean and accurate customer data flow.
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