Outsource Consultants

JANUARY 8, 2025

Definition and Scope Call Center Business Process Outsourcing (BPO) refers to the strategic delegation of customer service operations to specialized third-party providers. This practice has gained significant traction, with the global call center market estimated at US$332.2 Billion by 2030, growing at a CAGR of 6.0%.

Call Center 67

Call Center outsourcing Business Process Outsourcing Average Handle Time 67

CSM Magazine

APRIL 5, 2018

AI is expected to take over around 38% of US jobs by the year 2030. And in the UK Up to 30 per cent of UK jobs are at risk of being taken over by robots and Artificial Intelligence by the early 2030s, according to PwC. Does the rise in AI mean contact centres should immediately start preparing for doomsday?

Customer Care 40

Customer Care Chatbots Automotive Average Handle Time 40

NobelBiz

NOVEMBER 15, 2022

To put things into perspective, according to a report by Allied Market Research , the global call center AI market was valued at $959.80 million by 2030, registering a CAGR of 26.3%. With fewer interruptions, the first call resolution is expected to improve, and the average handling time will decrease.

Call Center 52

Call Center Contact center software Contact Center First call resolution 52