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Billion by 2030, growing at a CAGR of 6.0%. These might include customer satisfaction scores, first call resolution rates, averagehandlingtime, and cost per interaction. This practice has gained significant traction, with the global call center market estimated at US$332.2 Billion in 2023 and projected to reach US$500.1
Today, customer service outsourcing includes functions like: multi-channel and omnichannel support email and SMS customer support clienteling and luxury customer service help desk and Tier II technicalsupport customer loyalty and retention multilingual customer service 24/7 service and overflow support and more!
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