Outsource Consultants

JANUARY 8, 2025

Billion by 2030, growing at a CAGR of 6.0%. A study by Deloitte revealed that two years ago, 70% of surveyed executives indicated cost was a primary reason for outsourcing. Use industry benchmarks to guide your goal-setting process. Billion in 2023 and projected to reach US$500.1

Call Center 67

Call Center outsourcing Business Process Outsourcing Average Handle Time 67

Netomi

SEPTEMBER 10, 2022

Many companies rely on these stats to benchmark customer service. You might not need all these fancy customer service statistics to know what’s the most important: customer satisfaction. Satisfaction = Reality – Expectations. Let’s chat.

Customer Service 52

Customer Service Chatbots Customer Support Enterprise 52

Balto

OCTOBER 31, 2022

Send a post-onboarding survey to your new agents: Did this program help them in their role? Send a post-onboarding survey to your tenured agent: Did they enjoy mentoring the new hire? CSAT Surveys. CSAT Surveys. These responses are your benchmark. Did it help them find the information they needed? Less than 20.

Contact Center 52

Contact Center Surveys Coaching Telecommunications 52

JustCall

APRIL 18, 2023

Did you know the global call center AI market will increase 10x by 2030, reaching the $9,949.61 Some of the top JustCall features include sales and predictive dialer, live call activity, voicemail drop, cold and warm transfer, bulk SMS/MMS, SMS workflows, call recordings, post-call surveys, and more. million mark?

call center software 52

call center software Call Center call center solutions Enterprise 52

C Space

DECEMBER 6, 2021

33% of Londoners surveyed wanted to move to a new home, with a 126% increase in enquiries about rural homes by city dwellers between 2019 and 2020. Consumers are confused, with 49% surveyed unsure if carbon offsets had a positive or negative effect on the environment. INDUSTRY: NOW — Is carbon offsetting helping us towards net zero?

Transportation 59

Transportation Airlines Automotive Marketing 59