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compound annual growth rate (CAGR) through 2030, underscoring the rising importance of tools that centralize and improve customer interactions. This tool directs cases to the most suitable agent based on factors like the agent’s expertise, current workload, and availability. The platform’s AI tools enhance service further.
NLG is the technology behind branded virtual assistants, such as Google Assistant. In addition to virtual assistants designed for consumers, NLG can also enable virtualagents to provide information to callers reaching out for customer service. . The Best is Yet to Come.
Virtualagents: Virtualagents are AI-powered systems designed to simulate human-like interactions in a digital environment. Act as a coach: AI can act as a coach for customer success teams, providing guidance and insights based on past performance and bestpractices.
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