CCNG
AUGUST 28, 2024
billion by 2030, growing at a whopping CAGR of 22.7% from 2022 to 2030. This forecast highlights the growing reliance on AI and automation to improve customer experiences and operational efficiency in call centers worldwide, making them essential drivers of business growth.
CSM Magazine
MARCH 5, 2025
According to Global Response , the customer support outsourcing industry, part of the broader Business Process Outsourcing (BPO) market, is currently valued at approximately $307 billion. It is projected to grow at a compound annual growth rate (CAGR) of 9.4%, reaching $525 billion by 2030.
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Helpware
JANUARY 9, 2024
It refers to the process of subcontracting out certain functions or processes to external service providers. The global volume of business process outsourcing reached an amazing $245.9 billion in 2021 and is forecast to expand at a rapid 9.1 % CAGR over the period from 2022 to 2030.
CustomerServ
MAY 23, 2023
The global business process outsourcing (BPO) market is currently valued at over $260 billion and is expected to exceed $500 billion by 2030, according to Grand View Research.
Anexa BPO
OCTOBER 15, 2021
In fact, research shows that nearly all in-branch roles will decline over the next decade, and by 2030, the average branch size is expected to shrink from six full-time equivalents to four. Here’s how well-established business process outsourcing companies like Anexa can help brands to build their futures.
Merchants
MARCH 12, 2021
In September 2020, it was reported that South Africa’s business process outsourcing (BPO) sector is poised to create 775 000 new jobs by 2030. The post SA’s BPO sector prioritises skills development appeared first on Business Process Outsourcing Services | Merchants CX SA.
Helpware
AUGUST 15, 2023
By 2030, it is projected that the global market for business process outsourcing (BPO) will achieve a remarkable milestone, surging to a value of $525 billion.
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