Outsource Consultants

JANUARY 8, 2025

Call center business process outsourcing has become a game-changer for companies looking to streamline their operations and enhance customer service. This strategic approach allows businesses to focus on core competencies while leveraging specialized expertise. Billion by 2030, growing at a CAGR of 6.0%.

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Anexa BPO

OCTOBER 15, 2021

And on that note – millennials are projected to account for half of the global population by 2030. Here’s where BPO (outsourcing) companies can support you while your company moves to a live commerce model – and let’s face it, that move is a big leap. That’s an audience worth targeting. Reach out today.

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Select VoiceCom Blog

MAY 10, 2023

In recent years, outsourcing has become a business strategy for scaling operations while managing expenses. According to a Deloitte study, 52% of executives outsource business functions. With this rapid expansion, ecommerce companies use outsourcing to extend their operations and meet demand. billion by 2025.

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Global Response

DECEMBER 21, 2023

Customer service outsourcing is a huge industry, resulting in approximately $525 billion dollars of spend every year, in fact. But if you’re not outsourcing your customer service yet, it may seem like a big project that’s not necessarily worth the investment. Is outsourcing really more affordable than managing things in-house?

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CSM Magazine

JULY 4, 2024

Outsourcing specialist Sigma Connected has announced it is working with E.ON In 2022, the company saw wide acclaim for becoming the first ever outsourcer to open the contact centre in Mitchells Plain, where it initially serviced domestic South African clients as the proof of concept was developed.

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CSM Magazine

NOVEMBER 2, 2023

Lesley Avinou, Group Director of Client Partnerships, Sigma Connected Business outsourcing provider Sigma Connected has announced the appointment of Lesley Avinou into the newly-created role of Group Director of Client Partnerships. The company is also credited as being one of the pioneers of offshoring solutions to South Africa.

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CSM Magazine

MAY 16, 2023

Business outsourcing provider Sigma Connected has been named as one of the UK’s top employers in this year’s prestigious The Sunday Times Best Places to Work survey. The company’s McLaren Credit Services division also supports a range of clients who are looking to outsource their account and debt collection processes.

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CSM Magazine

MAY 25, 2023

CCI Kenya is part of CCI Global, which is now one of the leading business process outsourcing providers in sub-Saharan Africa. Since then, its business process outsourcing operations have grown rapidly to a workforce of over 3,000 employees.

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Hodusoft

AUGUST 29, 2024

Just like any other industry, BPO (Business Process Outsourcing) contact centers are swiftly adapting and integrating advanced technologies like contact center software and AI to enhance customer experience and operational efficiency. trillion to the global economy by 2030.

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Hodusoft

MARCH 13, 2024

As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services. billion by 2030. billion by 2030. percent from USD 90.57 billion in 2021 to USD 205.32 percent from USD 90.57

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Global Response

OCTOBER 25, 2023

Already Millennials and Gen Z are driving all of the growth in the luxury industry, and by 2030, Millennials, Gen Z and Gen A are expected to make up 80% of the luxury audience. Many luxury brands outsource elements of their clienteling or customer service in order to offer superior omnichannel experiences. Put mobile first.

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NobelBiz

MARCH 12, 2024

billion by 2030, with a CAGR of 16.6%. Businesses recognize that superior customer experience is a competitive advantage, with 89% competing primarily on this front – Gartner. Utilizing data analytics to gain actionable insights into customer behavior and preferences in real-time. billion in 2023 to $52.54

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