2030 Contact center software First call resolution 
Hodusoft
SEPTEMBER 4, 2024
First Call Resolution Rate When customers call e-commerce companies, they want the agent to resolve their issues or queries in the first call itself. But how many e-commerce companies manage to provide the desired first-call resolution to their customers?
NobelBiz
NOVEMBER 15, 2022
This not only boosts productivity but also enables better decision-making, faster issue resolution, and a more streamlined customer journey. Brad Butler, Contact Center Software Consultant @ NobelBiz What makes a great unified agent desktop? million by 2030, registering a CAGR of 26.3%. It’s tricky, right?
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