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By rapidly embracing digital tools like AI, Analytics, and Automation, contactcenters are completely changing how they function and deliver customer experience. According to a study by Grand View Research, the global call center AI market is expected to reach USD 7.08 billion by 2030, growing at a whopping CAGR of 22.7%
The increased use of AI Robotic process automation (RPA) In 2023, call centers will use AI algorithms to analyze customeremotions and understand ambiguous statements. This strategy allows the call center to deliver superior customer service, reduce service wait times, and streamline the client experience.
The increased use of AI Robotic process automation (RPA) In 2023, call centers will use AI algorithms to analyze customeremotions and understand ambiguous statements. This strategy allows the call center to deliver superior customer service, reduce service wait times, and streamline the client experience.
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