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How Customer-Centric Strategies Are Driving Success in Logistics

CSM Magazine

Proactive communication, such as timely updates on shipment status and potential delays, fosters transparency and trust between businesses and customers. Responsive customer support is equally vital.

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Top 10 Call Center Trends To Follow For 2023

NobelBiz

According to Alliedmarketresearch , by 2030, the global conversational AI market is projected to reach $32.62 Chatbots The rise in popularity of chatbots over the past several years indicates that they will soon be a requirement for all call centers and a customer expectation. It has been growing at a CAGR of 20% since 2021!

article thumbnail

Top 10 Call Center Trends To Follow For 2023

NobelBiz

According to Alliedmarketresearch , by 2030, the global conversational AI market is projected to reach $32.62 Chatbots The rise in popularity of chatbots over the past several years indicates that they will soon be a requirement for all call centers and a customer expectation. It has been growing at a CAGR of 20% since 2021!