CSM Magazine

JULY 4, 2024

Outsourcing specialist Sigma Connected has announced it is working with E.ON Next , a client of Sigma Connected, is the first UK service provider to move some of its customer service roles into a Western Cape township. Rob Sawle, Director of Utilities at Sigma Connected Group said: “This agreement makes E.ON

Customer Service 52

Customer Service outsourcing Business Process Outsourcing Government 52

Inbenta

NOVEMBER 3, 2022

Million by 2030 , growing at a CAGR of 19.16% from 2022 to 2030. Healthcare chatbots are the next frontier in virtual customer service as well as planning and management in healthcare businesses. In fact, according to Salesforce, 86% of customers would rather get answers from a chatbot than fill out a website form.

Healthcare 96

Healthcare Chatbots Morale Transportation 96

Outsource Consultants

JANUARY 8, 2025

Call center business process outsourcing has become a game-changer for companies looking to streamline their operations and enhance customer service. At Outsource Consultants, we’ve seen firsthand how the right BPO partnership can transform customer experiences and drive business growth.

Call Center 67

Call Center outsourcing Business Process Outsourcing Average Handle Time 67

Outsource Consultants

MARCH 31, 2025

At Outsource Consultants, we’ve seen how insurance BPO services can transform claims handling, leveraging advanced technologies and best practices to optimize performance. This blog post explores the impact of specialized call centers on claims processing and the future of this essential service in the digital age.

Call Center 67

Call Center outsourcing Customer centricity Chatbots 67

CSM Magazine

NOVEMBER 2, 2023

Lesley Avinou, Group Director of Client Partnerships, Sigma Connected Business outsourcing provider Sigma Connected has announced the appointment of Lesley Avinou into the newly-created role of Group Director of Client Partnerships. Prior to this she held leadership roles at British Gas, Scottish Widows and Standard Life.

outsourcing 52

outsourcing Business Process Outsourcing Government Surveys 52

CSM Magazine

MAY 16, 2023

Business outsourcing provider Sigma Connected has been named as one of the UK’s top employers in this year’s prestigious The Sunday Times Best Places to Work survey. Services include customer service management, collections, complaints handling, and vulnerable customer support.

outsourcing 52

outsourcing Business Process Outsourcing Telecommunications Government 52

Anexa BPO

OCTOBER 15, 2021

One of the industries most deeply affected by the crisis was the banking world – like all other sectors, (and as an essential service) they were forced to answer the call and quickly reinvent the entire banking model. Here’s how well-established business process outsourcing companies like Anexa can help brands to build their futures.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing Banking Marketing 40

Call Experts

MAY 30, 2019

By the year 2030, almost 75% of the workforce will be millennials. Our Answering Service Handles Your Office Calls . 4 Strategies to Outsource Telephone Triage . 10 Trends That Will Disrupt Customer Service in 2018. Customer Service benchmarks show the importance of a great procedure!

Employee engagement 60

Employee engagement outsourcing Call Center Answering services 60

Anexa BPO

MAY 16, 2022

Automation has become a key focus for GBS, with research showing that by 2030 it will likely affect 60% of all jobs. It might be time to ask yourself how a BPO / outsourcing company like Anexa can impact your company’s ability to meet the future? Our specialists are trained to represent YOUR brand in an authentic, results-driven way.

Bilingual agents 52

Bilingual agents Outbound sales outsourcing Morale 52

Anexa BPO

MAY 7, 2023

This futuristic technology will generate automated “e-gates” that support self-boarding activities and will affect 78% of boarding gates by 2030. Throughout the traveltech revolution, however, customer service remains at the forefront of critical business processes.

Transportation 52

Transportation Entertainment outsourcing Technology 52

CSM Magazine

MAY 25, 2023

CCI Kenya is part of CCI Global, which is now one of the leading business process outsourcing providers in sub-Saharan Africa. Since launching in 2006 in South Africa, CCI Global offers international outsourcing services for every stage of the customer lifecycle from sales all the way through to retention, and everything in between.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Education Government 52

Hodusoft

MARCH 13, 2024

As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services. billion by 2030. Outsourcing customer support to BPO centers allows financial institutions to focus on core functions.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Global Response

OCTOBER 25, 2023

Already Millennials and Gen Z are driving all of the growth in the luxury industry, and by 2030, Millennials, Gen Z and Gen A are expected to make up 80% of the luxury audience. Many luxury brands outsource elements of their clienteling or customer service in order to offer superior omnichannel experiences.

Brand ambassadors 62

Brand ambassadors Advertising outsourcing Personalization 62

Hodusoft

AUGUST 29, 2024

Just like any other industry, BPO (Business Process Outsourcing) contact centers are swiftly adapting and integrating advanced technologies like contact center software and AI to enhance customer experience and operational efficiency. trillion to the global economy by 2030.

Contact Center 52

Contact Center Interactive Voice Response Business Process Outsourcing Call Center 52

NobelBiz

MARCH 12, 2024

Unified CXM, on the other hand, takes a comprehensive view of the customer journey, aiming to deliver cohesive and personalized interactions at scale. Enables instant, personalized interactions based on the entire customer journey. Utilizing data analytics to gain actionable insights into customer behavior and preferences in real-time.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

Global Response

JULY 30, 2023

Though 80% of consumers have interacted with a chatbot at some point, only around 23% of companies are currently using them in their customer service. Is a chatbot a cost-effective way to scale our service and availability? Is a chatbot a cost-effective way to scale our service and availability? 24/7 customer support.

Chatbots 62

Chatbots Call Center Self service Personalization 62