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By rapidly embracing digital tools like AI, Analytics, and Automation, contact centers are completely changing how they function and deliver customer experience. billion by 2030, growing at a whopping CAGR of 22.7% from 2022 to 2030.
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This strategy allows the call center to deliver superior customer service, reduce service wait times, and streamline the client experience. It is built on virtualagents, capable of doing human-like tasks independently and up to 10 times quicker than humans. RPA is a form of artificial intelligence.
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