Outsource Consultants
JANUARY 8, 2025
Definition and Scope Call Center Business Process Outsourcing (BPO) refers to the strategic delegation of customer service operations to specialized third-party providers. This practice has gained significant traction, with the global call center market estimated at US$332.2 Billion by 2030, growing at a CAGR of 6.0%.
Balto
AUGUST 2, 2022
Five years ago, experts predicted that artificial intelligence (AI) would replace up to 30% of the global human workforce by 2030. With AI applications, agents are now able to become more productive, enabling better first-call resolution and more satisfied customers that allow operators to scale their teams.
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Hodusoft
SEPTEMBER 4, 2024
First Call Resolution Rate When customers call e-commerce companies, they want the agent to resolve their issues or queries in the first call itself. But how many e-commerce companies manage to provide the desired first-call resolution to their customers?
CSM Magazine
APRIL 5, 2018
AI is expected to take over around 38% of US jobs by the year 2030. And in the UK Up to 30 per cent of UK jobs are at risk of being taken over by robots and Artificial Intelligence by the early 2030s, according to PwC. Does the rise in AI mean contact centres should immediately start preparing for doomsday?
NobelBiz
NOVEMBER 15, 2022
To put things into perspective, according to a report by Allied Market Research , the global call center AI market was valued at $959.80 million by 2030, registering a CAGR of 26.3%. With fewer interruptions, the first call resolution is expected to improve, and the average handling time will decrease.
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