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Automation has become a key focus for GBS, with research showing that by 2030 it will likely affect 60% of all jobs. As work from home and remote delivery become the new norm, organizations need to analyze their location strategy and address issues of cost and access to the right talent. And e-commerce? We were made for that.
Billion by 2030, growing at a CAGR of 6.0%. This practice has gained significant traction, with the global call center market estimated at US$332.2 Billion in 2023 and projected to reach US$500.1
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