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2030

Outbound sales

Sales

The Next Normal: The Only Constant is Change Itself

Anexa BPO

MAY 16, 2022

Automation has become a key focus for GBS, with research showing that by 2030 it will likely affect 60% of all jobs. As work from home and remote delivery become the new norm, organizations need to analyze their location strategy and address issues of cost and access to the right talent. And e-commerce? We were made for that.

Bilingual agents

Bilingual agents Outbound sales outsourcing Morale

Call Center BPO: Streamlining Business Operations

Outsource Consultants

JANUARY 8, 2025

Billion by 2030, growing at a CAGR of 6.0%. A comprehensive cost-benefit analysis should factor in both direct costs (such as per-call or per-agent fees) and indirect benefits (like improved customer retention or increased sales through upselling). Billion in 2023 and projected to reach US$500.1

Call Center

Call Center outsourcing Business Process Outsourcing Average Handle Time

The Next Normal: The Only Constant is Change Itself

Call Center BPO: Streamlining Business Operations

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