Abandon Call Abandon rate call center workforce 
Global Response
DECEMBER 2, 2022
Abandon rate. The inverse of the answer rate. Abandon rate = calls abandoned ÷ (calls abandoned + calls answered). The functional state of a Brand Specialist, be it available, on call, after-contact work or other designation. Agent status.
Pipkins
DECEMBER 5, 2019
Once eliminated, Pipkins’ workforce management software allows for the much more accurate prediction of abandoned calls and busy signals. A Modern Formula For Modern Call Centers. Correct modeling of abandon rates. Calls handled can become a service-level type. Request A Pipkins Demo Today.
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