TeleDirect

APRIL 25, 2025

Consider: Average call volume and peak hours Number of missed or abandoned calls Languages spoken by your patient base Types of calls (appointments, triage, billing, etc.)

Healthcare 62

Healthcare Call Center Abandon rate outsourcing 62

8x8

FEBRUARY 6, 2019

We have exciting new launches today including 8x8 Speech Analytics – automatically providing sentiment analysis on 100% of your customer calls; enhanced Integration framework – making it easy to embed communications into your business processes. Speech Analytics for Contact Centers. Analytics Features.

Analytics 48

Analytics CRM APIs Contact Center 48

Fonolo

NOVEMBER 14, 2018

Analytics are a key part of any company’s road to success. While these general scores apply well to almost any customer service department, companies that operate call centers can use more specific and less subjective KPIs for customer satisfaction. He leads product management for Nexmo, the Vonage API Platform. Roland Selmer.

Benchmark 85

Benchmark Abandon rate Call Center Abandon Call 85

JustCall

APRIL 3, 2024

Automation features and open API: An auto dialer offers open APIs so your developers can- – Build automation workflows for call logging, – Build workflows for notes logging – Help with reporting and analytics tasks (i.e., Open API for custom integrations and workflows.

Sales 52

Sales CRM Scripts APIs 52

JustCall

FEBRUARY 28, 2024

Embrace change with customizable workflows and open APIs for future integrations. It offers a blend of powerful dialer features and seamless CRM integrations, ensuring that you’re not just making calls, but making them count. It dials one contact at a time, ensuring each call receives the personalized attention it deserves.

Real estate 52

Real estate CRM Sales Analytics 52

JustCall

FEBRUARY 12, 2024

You want better coaching features Call recordings and analytical insights help your team lead to better coach agents. Call transcriptions and call scoring are the tools you can use to judge your team’s performance. Remember, affordability doesn’t have to mean sacrificing quality. Convoso doesn’t provide that.

CRM 52

CRM Abandon Call Analytics Coaching 52