Abandon Call Answering services industry standards 
Fonolo
FEBRUARY 9, 2023
Whatever the story is, clearly we need to approach this “standard” with skepticism. And it’s work that most call center managers don’t have the time or tools to do. TIP: A great way to reduce — or even eliminate — abandoned calls is to replace hold times with a call-back solution!
Fonolo
JUNE 9, 2014
Whatever the story is, clearly we need to approach this “standard” with skepticism. Handpicked related content: The Golden Rules of Call Center SLAs. The ’80/20 Rule’ is Just an Arbitrary Industry Standard. Ways to meet your agreed service level — 80/20 or not — is for another blog.
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