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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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For example, an organization that provides non-emergency medical transportation may have a legislative requirement to meet a TSF of 85% within ten seconds. If this service level isn’t met, the organization may lose the business or be subject to legal action. Outflowed calls were properly handled, but perhaps not by an agent.
For example, an organization that provides non-emergency medical transportation may have a legislative requirement to meet a TSF of 85% within ten seconds. If this service level isn’t met, the organization may lose the business or be subject to legal action. Outflowed calls were properly handled, but perhaps not by an agent.
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